LEGAL

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Privacy Policy

This policy explains how Lexor Café collects and uses your personal information when you use our services.

Lexor Café

Lexor Logo

Your privacy matters. This Privacy Policy outlines what information we collect, why we collect it, how it is used, how it is shared, and the choices you have regarding your information.

Data Transparency

We only collect what we need to deliver your food and improve your experience

This includes delivery location, contact details for coordination, and technical information to keep the platform reliable and secure. We do not intentionally collect sensitive personal data.

Fresh

Better Experience

Support

Support & Updates

Secure

Security First

Last updated: January 21, 2026

By using Lexor Café services, you agree to the handling of your data as described in this policy.

Your Rights & Access

Privacy Policy

Learn how your personal data is collected, used, protected and shared.

1. Introduction

This Privacy Policy explains how Lexor Café (“Lexor”, “we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our services — including but not limited to our website and mobile Application/Website.

Please read and understand this Privacy Policy before using our services. By visiting and/or ordering goods or services on our Application/Website, you agree and, where required, consent to the collection, use and transfer of your information as set out in this policy.

2. What Information Do We Collect?

We collect personal information when you order Goods or Services from Lexor Café using our Application/Website, when you contact us, create an account, subscribe to updates, or participate in promotions/surveys. We may also collect usage data through cookies (see Section 3).

Approximate & Precise Location

Used for delivering food orders to your location and improving delivery accuracy.

Name

Used to identify you when placing orders and managing your account.

Email Address

Used for account identification, receipts, notifications, and support.

Phone Number

Used for delivery coordination, order updates, and customer service.

Profile Photo (If Provided)

Used for account personalization and identification on the platform.

Crash Logs

Collected to help improve app performance and troubleshoot errors.

Device IDs / Other Identifiers

Used to send push notifications and order updates, and to recognize your device.

We collect this information exclusively to carry out platform functions, deliver your orders, provide customer support, and share offers and services we think may interest you. We do not intentionally collect sensitive personal information.

3. Cookies

Some information collected does not personally identify you. Instead, it tracks your use of the Application/Website so we can understand how the platform is used and improve your experience.

Cookies are small data files stored on your device that allow our Website/Application to recognize and remember your preferences. Cookies do not contain information that personally identifies you unless you actively provide it.

Your browser or device settings may allow you to refuse cookies. Please note some features may not function correctly if cookies are disabled.

We may also collect technical information from your device (such as device type, IP address, operating system, connection type, and interaction with technology like QR codes, vouchers, NFC tags where applicable).

4. Storage & Security of Your Personal Information

Lexor Café uses reasonable safeguards to secure personal information against misuse, interference, loss, and unauthorized access, modification, or disclosure.

Where you choose a password to access our services, you are responsible for keeping it confidential. We recommend not sharing it with anyone.

Due to the nature of the internet, we cannot guarantee security during transmission or storage. Therefore, you disclose information at your own risk. If you suspect unauthorized use of your personal information, contact us immediately.

We may destroy or anonymize personal information we no longer require, subject to legal and business obligations.

5. How Will We Use the Information We Collect?

You consent to Lexor Café collecting and using your personal information for processing and delivering orders placed on our Application/Website and providing related services.

  • Processing, confirming and delivering your orders.
  • Customer support and service communications.
  • Sending order updates (SMS/push notifications).
  • Advertising and direct marketing (where allowed and/or consented).
  • Analytics, research and improvements to platform performance.
  • Fraud prevention and security monitoring.

Delivery riders: You expressly consent that we may share relevant delivery information (such as your name, phone number, and physical address/location) with riders delivering your order. Riders may be employed by Lexor Café or by third-party delivery partners.

We may disclose your personal information to:

  • Third parties engaged to perform services on our behalf (payment processing, deliveries, support, marketing tools).
  • Legal authorities, regulators, or law enforcement when required or permitted by law.
  • Any party necessary to protect our rights, customers, staff, or the public.

If Lexor Café is sold, merged, or reorganized, some or all personal information may be transferred to the relevant third party, subject to applicable law.

6. Marketing Preferences / Unsubscribe

If you would like to unsubscribe from receiving marketing communications from Lexor Café or do not want us to share your personal information for marketing purposes, you may:

  • Use the unsubscribe link (if provided) in our communications

Please note: withdrawing certain permissions may prevent us from delivering some services (such as delivery updates or order notifications).

7. Access to Your Information

We strive to keep your personal information accurate and up-to-date. You may request access to personal information we hold about you, request corrections, or request deletion.

We may require proof of identity before processing your request. A nominal processing fee may apply depending on local legislation.

Deleting your account does not automatically delete all personal data. If you want full deletion, please contact us. Also, some information may be retained where required by law or for legitimate business reasons (e.g., audit or fraud prevention).

8. Changes to This Privacy Policy

Lexor Café reserves the right to modify this Privacy Policy at any time. Changes may be posted on the Application/Website and may also be communicated by email or phone where appropriate.

9. Other Sites & Platforms

This Privacy Policy applies only to Lexor Café’s Application/Website. If you visit third-party websites or platforms through links or integrations, please review their privacy policies separately.

10. Contact

All comments, queries, and requests relating to this Privacy Policy are welcome. Please contact us at:

Telephone: 0800 333 344

Questions About Your Privacy?

Contact any branch of Lexor Café for privacy requests, access requests, corrections, or complaints.

Contact Us

Reach us by branch or contact our Toll-Free line for orders, support, and WhatsApp assistance.

Toll-Free Line

0800333344

Tap to call or chat on WhatsApp for quick support.

Lexor – Najjera

9JJG+JFV, Najjera, Uganda

Lexor – Lukuli

7JH2+G4W, Lukuli Rd, Kampala, Uganda

WhatsApp availability depends on the registered business number. If WhatsApp fails to open, please use the Call option.